Customer Experience - A Blueprint for Success in a Post-Covid World
Jeudi 28 Janvier 2021 à 11h15 30 minutesMerci de remplir le formulaire ci-dessous pour accéder au replay
DESCRIPTION :
Understanding the changing attitudes of your customers is critical to the deliver of a great customer experience, particular as these evolve post Covid-19
Understanding the changing attitudes of your customers is critical to the deliver of a great customer experience, particular as these evolve post Covid-19
Covid-19 has accelerated digital transformation initiatives and is forcing most organisations to rethink critical customer journeys.
The importance of integrating digital and contact centre activities is now widely accepted.
The ability to holistically understand and act on the attitudes of multi-channel customer is critical to both long-term and short-term success.
The ever increasing complexity of customer interactions required a structured approach to Customer experience measurement and analysis.
The importance of integrating digital and contact centre activities is now widely accepted.
The ability to holistically understand and act on the attitudes of multi-channel customer is critical to both long-term and short-term success.
The ever increasing complexity of customer interactions required a structured approach to Customer experience measurement and analysis.
INTERVENANT :
 | David HUDSON Regional Director, Experience Management Solutions EMEA VERINT   |
ANIMATEUR :
 | Geoffroy FRAMERY Directeur de la Rédaction Agora News Expérience Client |
